Hello, how can I help you?
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I WOULD LIKE TO CHANGE OR CANCEL MY ORDER
Once an order has been validated, it cannot be modified or cancelled.
However, rest assured that you have a withdrawal period of 30 days and the returns are free of charge for all orders delivered in France.
I HAVE NOT RECEIVED AN EMAIL CONFIRMING MY ORDER.
We will check that your order has been processed and provide you with information about your order.
I HAVE A PROBLEM WITH MY ORDER. WHAT SHOULD I DO?
First of all, please check whether your order contains an item that will be dispatched within 5 to 10 working days or a pre-order. You can find this information in your customer account under the heading "Shipping".My orders"Or visit our online shop. If in doubt, don't hesitate to contact us at bonjour@balzac-paris.fr.
I have not received my order
We will open an enquiry with La Poste in order to find your parcel and offer you the best solution. La Poste takes approximately 15 days to process an enquiry.
My parcel has been returned to you
As soon as we receive your parcel, we will contact you to confirm a new shipment.
I WISH TO RETURN MY ORDER
If you are returning your order in full, please return the complimentary goodie. Failure to do so may result in your delivery costs not being refunded.
Returns are free of charge in France and abroad.
I WOULD LIKE TO MAKE A RETURN
If you are in the Paris regionYou can also drop off items in shop at 82 rue d'Hauteville for a refund or exchange.
HOW SOON WILL I RECEIVE MY REFUND?
However, if you do not receive this second e-mail 10 days working once your parcel has arrived at our warehouse, contact us at info@ladcouleurs.com so that we can regularise the situation.